On software

Generally, the state of the Computer Software industry is appalling. Most packages aren’t guaranteed even to load, let alone perform any function whatsoever.

Would you buy a car if the manufacturer made you sign an agreement saying that it wasn’t his fault if the car wouldn’t even start up, or turned out to have a wheel missing? Would you buy a toaster if you had to sign something saying that it was YOUR fault if it didn’t work?

What the computer software industry needs is some sort of Consumer Protection act. Very few companies give anything like the level of support that they ought to given their profit margins…