User: I can’t do anything right now, my laptop’s broken.
Me: Don’t you still have that spare I set up for you?
User: That one’s broken as well.
Me: Maybe I can get it running again. I know it’s old and the IT people won’t fix it, but it’s better than nothing.
User: Well, it’s not really a problem with the software.
Me: I’ve got spare RAM and hard drives.
User: Well, it’s a bit embarrassing really. Don’t tell anyone,† but…I backed my car over it.
User: Of course accidentally!
User: I was in the parking lot, and I put it on the ground while I put some stuff in the trunk. Then I forgot it was there.
† I feel that ethically speaking, an anonymized story like this doesn’t constitute telling anyone.