Live from Austin!

there is too much
everything

filling our lives
like a barricade against the door

behind which stands
the simplicity we fear the most

I was in a post-apocalyptic Texas. My mission was to broker piece between my village and a gang of nomadic gay vampires. It wasn’t just my blood they wanted to suck. My main concern was that I didn’t want to become Vampire+. I decided I preferred them to the cannibal UFO worshipers.

Secret messages were being exchanged by using steganography to hide them in photographs of puppies. Details and algorithms were found in Bruce Schneier’s book “Look! Puppies! (2nd Edition)“.

Dear Amazon,

You’re so almost there with your new Kindle e-book. There are just a few minor details you need to fix to get me on board.

First of all, you need Mac support, and preferably Linux support as well, both for content creation and for reading books. There’s really no excuse for not having reader support, as you have a working Mobipocket reader in Java that will run on Mac and Linux, you just haven’t taken the time to package it up properly. The creation tools ought to be a pretty simple task to port too; a command line version would be fine. I don’t even care if it can’t apply DRM; I just want a way to be able to package up free text.

Secondly, you need to either drop the DRM, or drop the price of the books. Let’s consider a real example here. I’m about to start reading Charlie Stross’s The Atrocity Archives.

Let’s get one thing straight here: because there’s DRM, I can’t sell the book when I’m done with it, which breaks the first sale doctrine. Therefore, you’re not actually selling e-books, you’re renting them to me for an indefinite period of time, a bit like Netflix does with DVDs. I’d respect you more if you admitted that.

Anyhow, If I go the Kindle route, it’s $9.99 for the book.

Suppose I go the paper route instead. I can pick up a new copy on amazon.com marketplace for $12 plus $4 shipping = $16. When I’m done reading it, I can sell it for $9 second hand. Total cost to me = $7.

So the Kindle is more expensive, and I can’t actually buy the books. That to me is a poor deal.

Oh, sure, Kindle prices include network bandwidth… but with paper books, I had to include the cost of physically shipping dead tree across the country, and I still came out ahead. If you can’t beat the paper book price-per-reading, you’re doing something seriously wrong.

We’ve all watched the music industry flail around overcharging for DRM-burdened files and get nowhere. Learn from their mistakes. Drop the DRM, or drop the book prices to $5 or so (comparable to a DVD or video game rental, plus some markup to cover network costs) and I’ll order my Kindle tomorrow.

Update: Of course, if you gave me the Kindle for free, I’d use it to buy books from you, and look on the extra cost as a convenience fee.

When I moved to the USA, one of the first things I did was get a cell phone. I was going to be living in a big city, rothko was working in a different part of town, we needed to coordinate things–it seemed to make sense. We went to Omnipoint, got a couple of phones, everything was good.

A few years later, Omnipoint were purchased by Voicestream. We got a phone upgrade. Still no trouble. Later still, Voicestream were purchased by T-Mobile. Another phone upgrade came and went.

Finally, we moved to Austin. I started looking for new phones, as ours were a couple of years old. The requirements were simple enough–quad band, Bluetooth for the car and for sync with the Mac, iSync support.

T-Mobile had zero quad band Bluetooth phones. None at all. On the other hand, IBM had a discount deal with Cingular, who offered some good phones. So, we were seduced to switch providers after 7 years with T-Mobile and its ancestors. This time a contract was involved. And before long, Cingular was purchased by AT&T.

Our contract finally expired last week, and we decided that on balance, we preferred T-Mobile. For starters, AT&T’s bills are utterly incomprehensible. You’ve probably read stories about iPhone users getting 200 page bills. Well, ours aren’t quite that long, but they’re just as impossible to decipher.

Then there’s the pricing. With discount, AT&T isn’t ludicrously expensive; but they really, really overcharge for SMS, web and e-mail. Plus, rothko has perpetual problems with dropped calls.

I saw a good deal at Amazon.com on the BlackBerry Curve. It meant a 2 year contract with T-Mobile, but I was willing to take that risk to get a good deal. I ordered two phones, 2 years of family plan service, 2 years of unlimited e-mail and web. I wasn’t expecting any problems.

A while later, I got an e-mail from Amazon saying that I needed to call T-Mobile to confirm my information. I did so, and was told that I needed to fax them a copy of my Social Security card, driver’s license, and a recent utility bill.

Fax? In 2007? Apparently, yes, a company that sells e-mail and Internet access doesn’t actually have e-mail itself. I scanned the requested documents, found an online fax service, and sent everything off.

A few hours later, I got another call. The woman on the other end of the line explained that I had been misinformed. What I actually needed to do was travel to the nearest T-Mobile store and have them fax in the information.

Annoying, but no big deal. I figured they were just being extra careful. So that evening, I drove to the nearest store and had them fax everything in. I took the transmission receipt home with me. The next day, I called back to check the status of my order. After a few minutes on hold, I was told that I had been misinformed yet again. A fax wasn’t enough; I actually had to go to the store and have them confirm the information in person.

By now, I was starting to get annoyed, but I decided to humor them. I drove to the store again, and explained the situation. The store called T-Mobile, who told them to fax the information. So they faxed it again, and confirmed that the fax had been sent.

An hour later I called to check on my order. After a few minutes on hold, I was told no. They were refusing my order. If I wanted service with T-Mobile I would have to pay full retail price up front for the phones, and then pre-pay for service.

So basically, all that jumping through hoops had been a total waste of my time, as they had never been going to give me contract service in the first place.

I explained that I had been a T-Mobile customer for 7 years, and could prove it. (I still have copies of old paid bills, because I’m that kind of person.)  No dice.

So, I’m still with AT&T, and I’m wondering what to do next. Part of me still wants to switch, but part of me wonders if I should, given the amount of dicking around I’ve received trying to become a T-Mobile customer again.

Unfortunately, there isn’t a third option. Thanks to industry consolidation, the US only has two GSM providers. So I can’t say “Screw you, I’ll go with the good guys”, as there aren’t any good guys.

I wrote a letter to T-Mobile customer service, but I haven’t sent it yet. I don’t honestly know if I want a 2 year contract at this point. Maybe the best thing to do is to buy a couple of unlocked phones from somewhere else entirely, then go to T-Mobile and just get a couple of SIMs and sign up for service with no contract.

A bassinet is not a cross between a bassoon and a clarinet. In fact, it is not a musical instrument of any type.

For the last 6 years, Microsoft has been quietly shipping Macrovision DRM software embedded in Windows, in order to “increase compatibility and playability” of video games.

Unfortunately, there’s a bug in the DRM code which allows privilege escalation. So Windows boxes are now being pwned across the Internet.

The best part: this video game DRM has been shipping in Windows Server 2003. Yeah, I bet lots of people need video game compatibility on Windows Server.

Oh, and Microsoft worked with Macrovision to fix the security holes in the Vista version of the DRM code—but they didn’t bother to fix the XP version. Classy.

Quote of the week:

“Draw envious looks when you carry your Cyber-shot^® W and T Series digital camera in the understated and elegant LCS-TWA/T carrying case.” –SonyStyle.com

Just be careful someone doesn’t snatch it.

From CQ Politics:

Like Hansel and Gretel hoping to follow their bread crumbs out of the forest, the FBI sifted through customer data collected by San Francisco-area grocery stores in 2005 and 2006, hoping that sales records of Middle Eastern food would lead to Iranian terrorists.

The idea was that a spike in, say, falafel sales, combined with other data, would lead to Iranian secret agents in the south San Francisco-San Jose area.

OK, I confess: I have purchased and eaten falafels on several occasions. I’ll come quietly.

If you’re in the San Francisco Bay Area and can spare some time Friday, Negativland need help moving several pallets of stuff up some stairs. Peter Conheim has a back injury, and Don is getting on a bit and can’t shift all the stuff himself.

If you can help, e-mail peter@negativland.com. They’re offering free CDs and stuff from their back catalog in return for assistance. Plus, you get to meet Peter and Don.