vehemently against the TSA’s policy of charging for security screening that hasn’t been deliberately slowed down. Getting security screened as fast as possible was a free service, and it’s not part of what I’m paying for when I book a plane flight. Being charged extra to not get deliberately and unnecessarily delayed at the airport is a categorical change, right? Meanwhile, while I don’t like baggage check charges, they don’t fill me with the kind of furious rage that the TSA does.
There’s a lesson for Internet companies too. Facebook’s attempt to charge for sending a message to someone you don’t know? Their attempt to charge for having your update be seen by all your friends? Categorical changes, very unpopular. © mathew 2017
© mathew 2017