Live from Austin!

In case you haven’t been paying attention to the Chrysler saga, here’s a brief summary of some recent events.

March 17:

Chrysler Chief Executive Bob Nardelli today called for a second round of funding for the company’s financial arm that would enable sales to customers who otherwise can’t qualify for loans.

In an interview with CNBC, Nardelli also said he wants "some kind of decision" from the president’s task force on the auto industry by March 31 on Chrysler’s request for an additional $5 billion to fund operations.

April 21:

Top officials at Chrysler Financial turned away a government loan because executives didn’t want to abide by new federal limits on pay, according to new findings by a federal watchdog agency.

April 30:

Chrysler filed for bankruptcy protection Thursday and announced it will temporarily halt most of its vehicle production while it completes a deal with Italian carmaker Fiat designed to revive its tattered fortunes.

Obama said Chrysler Financial, the arm of the company that makes loans to buyers and to dealers to finance their inventories, will be merged into GMAC Financial Services, once General Motors Corp.’s finance arm. The new GMAC will get government support. Chrysler’s base of dealers would also be pared down.

So, how’s that bonus now Mr Nardelli?

May 5:

Whoever replaces Chrysler Chairman and Chief Executive Bob Nardelli will have to oversee a complex rebuilding of Chrysler with Fiat engineering and U.S. government money – and might not earn more than $500,000 a year doing so.

I guess that’s why CNBC named Nardelli one of the worst American CEOs of all time even before he took over at Chrysler.

A gourmet coffee company that roasts in the Austin area is seeking info about businesses in Austin that can bottle their delicious iced toddy drinks. If you have any suggestions or contacts, e-mail me or post a comment and I can pass on your info.

Mike Murray donated $100,000 to the campaign to pass Proposition 8 in California .

How did he make that money? Why, he was Microsoft’s HR Director, in charge of their diversity training program .

Just because you do a job, doesn’t mean you learn anything from the experience, eh?

When I moved to the USA, one of the first things I did was get a cell phone. I was going to be living in a big city, rothko was working in a different part of town, we needed to coordinate things–it seemed to make sense. We went to Omnipoint, got a couple of phones, everything was good.

A few years later, Omnipoint were purchased by Voicestream. We got a phone upgrade. Still no trouble. Later still, Voicestream were purchased by T-Mobile. Another phone upgrade came and went.

Finally, we moved to Austin. I started looking for new phones, as ours were a couple of years old. The requirements were simple enough–quad band, Bluetooth for the car and for sync with the Mac, iSync support.

T-Mobile had zero quad band Bluetooth phones. None at all. On the other hand, IBM had a discount deal with Cingular, who offered some good phones. So, we were seduced to switch providers after 7 years with T-Mobile and its ancestors. This time a contract was involved. And before long, Cingular was purchased by AT&T.

Our contract finally expired last week, and we decided that on balance, we preferred T-Mobile. For starters, AT&T’s bills are utterly incomprehensible. You’ve probably read stories about iPhone users getting 200 page bills. Well, ours aren’t quite that long, but they’re just as impossible to decipher.

Then there’s the pricing. With discount, AT&T isn’t ludicrously expensive; but they really, really overcharge for SMS, web and e-mail. Plus, rothko has perpetual problems with dropped calls.

I saw a good deal at Amazon.com on the BlackBerry Curve. It meant a 2 year contract with T-Mobile, but I was willing to take that risk to get a good deal. I ordered two phones, 2 years of family plan service, 2 years of unlimited e-mail and web. I wasn’t expecting any problems.

A while later, I got an e-mail from Amazon saying that I needed to call T-Mobile to confirm my information. I did so, and was told that I needed to fax them a copy of my Social Security card, driver’s license, and a recent utility bill.

Fax? In 2007? Apparently, yes, a company that sells e-mail and Internet access doesn’t actually have e-mail itself. I scanned the requested documents, found an online fax service, and sent everything off.

A few hours later, I got another call. The woman on the other end of the line explained that I had been misinformed. What I actually needed to do was travel to the nearest T-Mobile store and have them fax in the information.

Annoying, but no big deal. I figured they were just being extra careful. So that evening, I drove to the nearest store and had them fax everything in. I took the transmission receipt home with me. The next day, I called back to check the status of my order. After a few minutes on hold, I was told that I had been misinformed yet again. A fax wasn’t enough; I actually had to go to the store and have them confirm the information in person.

By now, I was starting to get annoyed, but I decided to humor them. I drove to the store again, and explained the situation. The store called T-Mobile, who told them to fax the information. So they faxed it again, and confirmed that the fax had been sent.

An hour later I called to check on my order. After a few minutes on hold, I was told no. They were refusing my order. If I wanted service with T-Mobile I would have to pay full retail price up front for the phones, and then pre-pay for service.

So basically, all that jumping through hoops had been a total waste of my time, as they had never been going to give me contract service in the first place.

I explained that I had been a T-Mobile customer for 7 years, and could prove it. (I still have copies of old paid bills, because I’m that kind of person.)  No dice.

So, I’m still with AT&T, and I’m wondering what to do next. Part of me still wants to switch, but part of me wonders if I should, given the amount of dicking around I’ve received trying to become a T-Mobile customer again.

Unfortunately, there isn’t a third option. Thanks to industry consolidation, the US only has two GSM providers. So I can’t say “Screw you, I’ll go with the good guys”, as there aren’t any good guys.

I wrote a letter to T-Mobile customer service, but I haven’t sent it yet. I don’t honestly know if I want a 2 year contract at this point. Maybe the best thing to do is to buy a couple of unlocked phones from somewhere else entirely, then go to T-Mobile and just get a couple of SIMs and sign up for service with no contract.

Are you a concerned parent wondering where you can buy toys that aren’t made in China, and are guaranteed not to be tainted with lead?

Buy LEGO. It’s all still made in a factory in Denmark, not China. It will expand your child’s mind, not damage it.

If your child is too young for regular LEGO, there’s Duplo. For an older child, there are LEGO railways and LEGO Technik.

Also not made in China: Playmobil.

[NYT article]

Google press release:

We recognize the impact that our operations have on the Earth’s climate, and are taking steps to ensure that we are carbon neutral by the end of 2007.

Solving climate change won’t be simple, and there won’t be a single solution that addresses the entire problem at once. We all need to act together to meet the challenge – from the largest corporations and governments to individual households.

Meanwhile in the New York Times:

In the annals of perks enjoyed by America’s corporate executives, the founders of Google may have set a new standard: an uncrowded, federally managed runway for their private jet that is only a few minutes’ drive from their offices.

The Google founders, according to one of their own Google maps, will spend just 7 minutes to get from their offices to the NASA airport where their jet is parked. As the crow flies, the airfield is only 1.7 miles away.

For $1.3 million a year, Larry Page and Sergey Brin get to park their customized wide-body Boeing 767-200, as well as two other jets used by top Google executives, on Moffett Field, an airport run by NASA that is generally closed to private aircraft.

We all need to act together to meet the challenge, eh?

What’s the betting that Google don’t include Larry and Sergey’s burning 5 tons of jet fuel per hour in their “carbon neutral” calculations?

British Airways gave us the option of paying extra for carbon credits to make up for our air travel. We didn’t take them up on the offer.

There are a number of reasons why I feel carbon offsetting is a bad thing. The first is that by removing the guilt, it encourages people to continue a profligate lifestyle, rather than actually changing their behavior.

For example, if Al Gore genuinely gave a crap about the environment, he would stop flying by private jet so much. But no, he’s rich and can simply buy carbon credits to salve his conscience. Similarly, John Edwards will happily lecture to ordinary people that they should give up their SUVs, then get into his own SUV secure in the knowledge that he’s bought carbon credits to make up for his own indulgence.

(In fact, Edwards owns 3 SUVs — a Ford Escape, a Cadillac SRX, and a Chrysler Pacifica — plus a pickup.)

The second reason why I dislike carbon credits is that there are much more effective ways to reduce emissions. For instance, if British Airways really cared, they would stop painting their aircraft. A fully painted 747 weighs 443kg extra, compared to around 100kg for me plus my luggage. That’s before you factor in the increased wind resistance from cracked and peeling paint, the chemicals needed for stripping and repainting aircraft, and the disposal problem of the dissolved paint and chemicals. [Update: BA could also stop flying empty planes across the Atlantic.]

The third reason why carbon credits are a dubious idea is pointed out by spiked online. When you buy carbon credits for your flight from Climate Care, what you’re actually doing is paying a bunch of Indian families to dig in the dirt via back-breaking manual labor, and pump water manually, rather than using modern farm equipment. Now, it might not be a bad idea if I personally spent some time stomping on pedals to pump water, but I don’t see why Indians should be bribed to do it so I can feel less guilty about air travel.

But my favorite argument against carbon credits is the parody site cheatneutral. If the logic behind carbon credits is really valid, why not buy some infidelity credits and cheat on your partner with a clean conscience?

German company TrekStore make MP3 players. For several years, they’ve had a series called the i.Beat series. Which was fine, until they decided to name the new model “blaxx”. Resulting in:

The TrekStore i.Beat blaxx.

Guy Kawasaki has summarized a bunch of things he thinks everyone should learn about the world of work. One of them leaped out at me:

Whether [you are] young or old, the point is that the optimal length of an email message is five sentences. All you should do is explain who you are, what you want, why you should get it, and when you need it by.

Clearly he is a man after my own heart. At work I often reply with e-mails consisting of the word “Done.”

Whenever you’re writing an e-mail, you should go through what I call W5 analysis. You imagine that you’re the person who is receiving the e-mail, and answer the 5 or more questions that will run through their mind:

• Who are you?
• What’s happening?
• When is it going to happen?
• Where is it going to happen?
• Why should I care?

Those are the 5 Ws. (Note that for the purposes of this exercise, “How” is spelled with a silent ‘W’, though ‘How’ questions tend to be more specialized and less important than the others.)

Sometimes there are more than 5 Ws. For instance, if you’re asking someone to do something, you’ll want to go on and answer

• What do I need to do?
• When do I need to do it by?
• How do I do it?

Similarly, if you’re announcing a problem, you might want to add

• Why did this happen?

If you’re really lucky, you may be able to skip a question and let the reader work it out for themselves. For instance, if they know you already, you can usually skip the “Who are you?” However, if you can’t come up with at least 5 obvious W questions that the reader will want answers to, you’re probably missing something important. Try going through “Who”, “What”, “When”, “Where”, “Why” and see if they prod you to think of a question.

Once you’ve answered the W questions, those answers become the content of the e-mail. So it’s probably no coincidence that Kawasaki picks 5 sentences, and my rule of thumb is to pick the answers to 5 questions.

W5 analysis is also useful for web pages. If you’re setting up a business web site, you should definitely use W5 to decide what goes on the home page. When I go to a web site, I always want to know:

• Why does this web site exist?
• What does it contain?
• Why should I explore further?

and often

• Who owns the site?
• Where can I contact them?

It’s surprising how many sites fail to answer those questions.

In fact, once you start thinking this way, you see W5 everywhere. For instance, consider software project release announcements on SourceForge. As a user, off the top of your head, what are the 5 Ws you’d want answers to about any piece of software?

• What does it do?
• What does it cost (or what’s the license)?
• What do I need to run it?
• Who wrote it?
• Where is the documentation?

Now go through the release announcements and project pages and see how often people leave those questions unanswered. D’ohh!

Mean annual wage of someone who looks after your children: $18,820.

Mean annual wage of someone who does your dry cleaning: $18,890.

Source: Forbes, via Consumerist.