The trouble with LiveJournal

[For more cases of LiveJournal Abuse Team behaving abusively, check out http://ljabuse.blogspot.com/.]

For several years I was a paying user of LiveJournal. Now I pay for web hosting and run my own content management system. It’s not by choice; this is the story.

In a nutshell, following an altercation with a racist troll, LiveJournal suspended my account without warning, even though I had not breached their Terms Of Service. They didn’t suspend the troll’s account–instead, they announced that (contrary to their written terms of service) racist comments were in fact perfectly acceptable on LiveJournal.

Attempts at compromise to resolve the issue were ignored and rejected, even when I offered to delete offending comments. The money I had paid for the service they were refusing to provide was not refunded.